Powering Costumer Experience With Generative AI
Thu, 21 Aug | Kuala Lumpur
Event Details
Date: Thursday, 21st August 2025
Time: 9:30 AM – 13:30 PM
Location: 22-01 Menara MBMR, 1, Jln Syed Putra, 58000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Event Objective
This executive session brings together industry leaders for a strategic discussion on the practical, measurable applications of Generative AI in customer service, marketing insights, and creative content production.
With rising customer expectations and rapid innovation cycles, the session will highlight real-world use cases in three key areas:
Unlocking the Future of Customer Engagement with LocoBuzz
Join the CEO of LocoBuzz as he unveils how AI-powered solutions are redefining customer experience. Seamlessly integrated into workflows and built on billions of real interactions, LocoBuzz’s privacy-first technology enables smarter decisions, faster responses, and deeper customer connections.
LocoBuzz AI empowers teams to anticipate needs, streamline operations, and deliver empathy at scale. With 95% accuracy in identifying trends and sentiments across 20+ industries, the platform enhances efficiency, improves first-time resolution rates, and proactively addresses risks—reshaping how brands foster loyalty.
Key Highlights:
- Explore AI tools that accelerate insights and automate action
- Learn strategies to elevate agent performance and customer satisfaction
- Discover scalable approaches for impactful customer engagement
Topview.ai: Reinventing Video Creation for the Marketing Era
Topview.ai is unveiling a breakthrough AI-powered platform that transforms how businesses create and scale marketing videos. With just one click, the platform converts product links and media assets into viral-ready videos—boosting production speeds by 5x at a fraction of traditional costs.
Trained on millions of high-performing ads, Topview.ai generates compelling scripts, selects and edits clips, produces lifelike voiceovers, and creates avatars tailored for brand storytelling. Supporting 20+ languages with auto-captioning, the platform enables professional-grade video production for apps, products, and try-on campaigns—without requiring editing expertise.
Key Highlights:
- Discover AI-driven video creation for instant, high-impact marketing assets
- See how the platform delivers 5x efficiency and up to 95% cost savings
- Explore tools designed for app promotion, product marketing, and viral short videos
Infobip: Transforming Conversations with Generative AI Chatbots
Infobip will demonstrate how its generative AI chatbot solutions are revolutionizing customer engagement across industries. Built on its advanced conversational AI platform, Infobip chatbots deliver personalized, human-like interactions on any channel—WhatsApp, SMS, and more—driving stronger loyalty and operational efficiency.
Powered by Google Vertex AI and ChatGPT, Infobip AI automates support, enhances marketing, and drives sales through accurate, intent-based responses. Supporting 130+ languages and leveraging advanced Retrieval Augmented Generation (RAG), the solution achieves over 95% accuracy while reducing costs and delivering actionable customer insights.
Key Highlights:
- Learn how AI chatbots deliver seamless, multi-channel engagement
- See proven results: 30% query resolution within 3–5 interactions and 10% higher lead conversions
- Explore integrations with marketing tech stacks for end-to-end customer journey enhancement